Terms & Conditions

Terms & Conditions – A+a Pets / H.H.N & Co.

Acceptance of Terms

This website ("aplusapets.com", "www.hhnco.in", "A+a Pets" or "A Plus a Pets") is owned and operated by H.H.N & Co.By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using the website.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website indicates acceptance of the revised terms.

Use of Site

A+a Pets grants a limited license to access and use this website for personal, non-commercial purposes. You agree not to:
Reproduce, distribute, modify, display, publish, or commercially exploit site content
Infringe copyrights, trademarks, patents, trade secrets, or proprietary rights
Republish or archive content on external platforms
Use the website in an unlawful or harmful manner
Employ bots, scrapers, malware, or automated extraction tools
Reverse engineer or tamper with the site or associated software
Use the website for a competing or commercial business purpose

Eligibility

Use of this website is permitted only for individuals legally capable of forming contracts under the Indian Contract Act, 1872. Purchases by minors must be supervised by a parent/guardian. Business entities must ensure their representative is authorized.

Product Information and Pricing

Prices are listed in INR (Indian Rupees) and may change without notice. While we aim for accuracy in descriptions, colours, sizing, and details, minor variations may occur due to materials and manufacturing processes.

Typographical Errors

A+a Pets is not liable for clerical errors. We reserve the right to correct inaccuracies and cancel orders—even after payment. If an order is cancelled due to such an error, a refund will be processed within 15–20 business days.

Contract of Sale

Placing an order constitutes an offer to purchase. A sale is confirmed only when we accept the order. Orders must be fully paid at checkout. We reserve the right to accept or decline any order.

Intellectual Property

All website content—including text, images, graphics, and design—is the intellectual property of A+a Pets. Unauthorized use, reproduction, or distribution is prohibited.

Third-Party Links

Third-party links are provided for convenience. Their content or services are not endorsed by us, and we are not responsible for external website terms or accuracy.

Warranties and Liabilities

To the extent permitted by law, A+a Pets disclaims all express or implied warranties. We are not liable for direct or indirect damages resulting from website usage, errors, interruptions, malware, or unauthorized access.

Privacy

Our commitment to data protection is detailed in our Privacy Policy, available on our website.

Account Information

Users are responsible for safeguarding their account details. Notify us immediately of unauthorized access. We reserve the right to suspend or terminate accounts at our discretion.

Cancellations

By A+a Pets: Orders may be cancelled due to unavailability, pricing errors, quality issues, or fraud alerts. Refunds (if applicable) are processed within 15–20 business days.

By Customer: Cancellation requests must be emailed to hello@aplusapets.com
If approved and the order has not been dispatched, a coupon code of equal value will be issued.
Orders already processed cannot be cancelled.

7-Day Replacement & Exchange Policy

We offer replacement/exchange or store credit for eligible products. To request a replacement or exchange, email hello@aplusapets.com within 7 days of receiving the product.
Returns for direct refunds are not accepted unless the error is from our side, as explained below.

Eligibility Conditions

Item must be unused, unwashed, and in original packaging
Return shipping cost must be borne by the customer
Once received, the item will undergo Quality Check (QC)
If approved, you will receive:
A replacement, OR
A store credit coupon for the eligible amount
A+a Pets reserves the right to accept or deny any exchange request based on QC results.

Payment Gateway Charges (Important)

Banks and payment gateways (Razorpay, etc.) deduct a non-refundable payment processing fee for prepaid orders.
These charges are not returned to us when an order is cancelled or refunded.

Therefore:

In cases where a refund (full or partial) is permitted,
the non-refundable payment gateway charges will be deducted from the refundable amount.

This deduction is retained by the bank/payment partner,
not by A+a Pets.

Customers may opt for store credit, which provides
100% value with no deductions.

Full Refund Exceptions

We offer full refunds (with no deductions) only when:

A wrong item is delivered
A manufacturing defect is confirmed
A fulfilment error is verified on our end

Shipping Policy

Prepaid orders: Free shipping (subject to change without notice)
Orders below ₹499: Shipping charge of ₹49
Giveaway/contest winners: Must pay applicable shipping charges
Lost or undelivered orders: Refund issued after courier verification within 15–20 business days
We ship through: Blue Dart, FedEx, Ecom Express, Delhivery, DTDC, India Post

Fraud

We reserve the right to recover costs, legal charges, and damages from those engaging in fraud. Legal action may be taken.

Vouchers and Promo Codes

Coupons and offers are time-bound and subject to terms defined by A+a Pets. They may be changed or discontinued without prior notice.

Disclaimer

If you are dissatisfied with any part of the website, your sole remedy is to discontinue use. We do not guarantee uninterrupted or error-free service.

Indemnification

You agree to indemnify and hold harmless A+a Pets, its partners, directors, affiliates, and employees from claims arising out of your violation of these Terms.

Jurisdiction and Governing Law

These Terms are governed by Indian law. Any disputes will fall under the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Termination

Violation of these Terms may result in immediate termination of website access without notice.